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People with disabilities and senior citizens are always welcome on all LADOT services. LADOT's fixed route Commuter Express and DASH services are provided with buses equipped with wheelchair lift or ramps. The Cityride Program provides taxi and Dial-A-Ride van services to eligible seniors and disabled people who live in Los Angeles and portions of Los Angeles County.

Seniors and the mobility challenged also benefit from LADOT's reduced fare programs. Eligible seniors and the disabled with a government issued proof of disability card and a photo ID, ride at rates that are one half of the cash fare charged regular passengers.

Service dogs are allowed on all LADOT services with proper documentation. Walkers, crutches and other mobility devices are also approved for use. All LADOT fixed route buses are equipped with two wheelchair tie-down position. Disabled passengers requiring additional accommodation can call the LADOT Transit Customer Service Center at (213, 310, 323, 818) 808-2273 to arrange special services. Riders with limited mobility; who are blind, deaf or hard of hearing can request that their driver vocally identify stops.

LADOT has designed its Customer Services to also meet the needs of seniors and the disabled by providing a fully functional web site and printed materials that are fully compliant with the requirements of the Americans with Disabilities Act. TTY services are available through the Metro Trip Planner by calling 711.

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Cityride is a transportation assistance program for individuals age 65 or older and qualified disabled persons in the City of Los Angeles and select areas of Los Angeles County. The program offers Cityride participants reduced costs for the purchase of City of Los Angeles permitted taxi rides and Cityride Dial-A-Ride services.


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Title VI Policy

The Los Angeles City Department of Transportation complies with all federal requirements under Title VI of the Civil Rights Act of 1964, as amended. LADOT is committed to ensuring that no person is excluded from participation in, or denied the benefits of its services on the basis of race, color or national origin.


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Reasonable Accommodations Requests

The Federal Department of Transportation (DOT) has recently revised the rules for the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act of 1973. The revised rules provide for public transit organizations to make reasonable modifications and accommodations to policies, practices, and procedures to avoid discrimination, and to ensure accessibility to individuals with disabilities.