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LADOT Transit

CITYRIDE

Cityride is a transportation assistance program for individuals age 65 or older and qualified persons with disabilities residing in the City of Los Angeles and select areas of Los Angeles County.

The program offers Cityride partcipants reduced costs for the purchase of Cityride Dial-A-Ride (DAR) services and City of Los Angeles permitted taxicab rides and free DASH bus rides.

The Cityride Program is a transportation program funded by Proposition A, Local Transit Assistance (PALTA) funds and administered by the City of Los Angeles Department of Transportation with the assistance of the Department of Aging.

PROGRAM GUIDE

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REGISTRATION

Individuals age 65 or older and qualified persons with disabilities in the City of Los Angeles and select areas of Los Angeles County (Marina Del Rey, Kagel Canyon, Topanga, and areas near Calabasas, Chatsworth, Carson, and Long Beach) are eligible to participate in the Cityride program.

Register Online Now by clicking the below link:

Registration can also be completed by mailing in an Application to Register. Click the link below to access a print-ready Application to Register.

Starting July 2019, registration can also be completed by using the Cityride App.

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CITYRIDE ACCOUNT AND CARD INFORMATION

Once your registration is approved, a Cityride account will be established for you. You will also receive a new Cityride Card with your approval letter. If you registered through the website, please log into your account to purchase fare value prior to using the Cityride services. Instructions for adding fare value can be found under the Purchase Fare Value heading. If you registered by mailing in an application, the Cityride Card you receive with your approval letter contains $84 in fare value – you can use it immediately to take City of Los Angeles permitted taxicab or Dial-A-Ride (DAR) trips.

Cityride Card

Your Cityride card can only be used by you. Resale, transfer, or misuse of the Cityride Card is illegal and subject to prosecution and penalties.

Lost Cityride Cards

If your Cityride Card is lost or stolen, please call Cityride immediately at (213,310,323,818) 808-7433. Cityride will cancel your Cityride Card, and issue a new card. The balance in your account will be transferred to the new card. The first replacement Cityride Card is free, but there will be a $5 fee for additional replacement cards. You will receive a new Cityride Card in about seven business days.

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FARE VALUE

Fare
CITYRIDE DIAL-A-RIDE (DAR)
One-way 1-10 mile trip
  • $4 fare value when you book a trip for yourself
  • $2 fare value when you book a group trip
  • If you run out of fare value, you can pay $3 in cash for a standby trip
$2.00
to
$4.00
CITY OF LOS ANGELES PERMITTED TAXICABS
  • $4 to $20 in fare value per trip. You pay all costs over $20
  • Taxicabs charge a metered rate (A 10-mile trip is approximately $30)
  • Fare value cannot be used to tip the driver
$4.00
to
$20.00
CITYRIDE SEMI-FIXED ROUTES
Cityride Park La Brea or Cityride Via Marisol
Cityride Participants and Senior/Individual with a Disability FREE
Regular Fare .50¢
DASH
Cityride Participants FREE
Senior/Individual with a Disability .25¢
Regular Fare .50¢

Purchasing Fare Value

You can re-order $84 of fare value once per quarter at a cost of $21 ($9 for low-income participants).

Quarterly Order Dates
January 1 through March 31
April 1 through June 30
July 1 through September 30
October 1 through December 31

You can pay by mail (check or money order) at Cityride P.O. Box 866003 Los Angeles, CA 90086. Starting July 2019, you can also pay online at the Cityride Website or by using the Cityride App.

For mail-in payment, fare value will be available for use within 10 business days after Cityride receives your payment. For online/app payment, fare value is available for use upon approval of transaction.

If you submit more than one re-order in a quarter, it will be returned. Checks returned for non-sufficient funds (NSF) will be charged a $35 fee.

Fare Value Limit

The maximum fare value you can accrue in your Cityride account is $336. If you place an order that would exceed this limit, your payment will be returned to you. Once you have used some of your accrued fare value, you can place a new order.

Refunds of Quarterly Fare Value

Contact Cityride to request a refund. There are NO refunds available for partial amounts of fare value. Participants can only receive refunds for the initial amount they spent to buy Cityride’s subsidized fare value.

Refund Amounts
Unused Fare Value REGULAR
(Initial Customer Purchase)
LOW INCOME
(Initial Customer Purchase)
$84 $21 $9
$168 $42 $18
$252 $63 $27
$336 $84 $36
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YOUR CITYRIDE BALANCE

You can check your Cityride Card account balance in multiple ways. Please have your Cityride Card number available.

  • Click the link above or go to https://farepayments.cityride.net/balance
  • Call Cityride at (213,310,323,818) 808-7433
  • Check your receipt after a Cityride taxicab trip
  • Starting July 2019, download the Cityride App at Google Play or the Apple App Store
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CITYRIDE DIAL-A-RIDE (DAR)

The Cityride DAR service offers Cityride participants low-cost, shared rides for pre-scheduled trips of 10 miles or less. The program’s wheelchair accessible vehicles include Cityride-branded vans and standard taxicabs (depending on reservation demand), all for the same low price ($2-$4 per ride).

DAR offers curb-to-curb service. You must wait for the DAR van or taxicab near the curb in front of your trip pick-up/drop-off location. Drivers will be happy to assist you on and off the vehicle, if needed. The DAR van or taxicab will arrive within a 30-minute period before or after your scheduled pickup time. The driver can only wait three minutes during that 30-minute period, so be prepared to leave when the vehicle arrives.

Personal property cannot be left in the vehicles or used to hold the vehicles. Such items can be put off the van or taxicab or stored at the contractor’s facility at the rider’s expense and risk. This includes wheelchairs, purses, bags, oxygen tanks, etc.

If the service provider or taxicab must change your scheduled pick-up time, you will be notified by the service provider before your trip.

DAR FARES

Image of Cityride Vehicle
  • $2 fare value for group trips, 1 - 10 miles
  • $4 fare value for individual trips, 1 - 10 miles

STANDBY FARES

If your Cityride account balance is at zero, you can request a cash payment standby trip. Standby trips are not available for special group trips.

  • $3 for cash trips, 1 - 10 miles

SCHEDULE A DAR TRIP

To schedule a DAR trip, call the service provider for your area one to two business days before you want to travel. See the Service Areas and Providers section for areas and service provider phone numbers.

You must schedule both your initial trip and your return trip at the same time. If you are unsure of when you will need your return trip, you should estimate the latest time that you would be ready for your return trip. The service provider can negotiate pick-up times no more than one hour before or after the rider wishes to travel.

You will be asked a few questions at the time you make your request, so please have the following information available:

Be Ready to Provide
  1. Your name and Cityride Card number
  2. Your exact pick-up and drop-off address, including apartment number
  3. The pick-up and return times
  4. The time you would like to be at your destination
  5. If you will be using a wheelchair or other assistive device
  6. If you will have an attendant or service animal traveling with you
  7. Your doctor's telephone number. We may call your doctor to verify your account

Only the eligible passenger or the authorized caregiver can schedule a trip. If another party other than the passenger or the authorized caregiver wants to make a trip reservation on behalf of the rider, the Cityride agent may ask the name and relationship of the person scheduling the trip on behalf of the passenger. One attendant may ride with the eligible passenger if both are picked up and dropped off at the same address. Attendants ride free.

DAR Telephone Reservation Hours

Non-Medical Trips Monday — Friday 8 a.m. to 5 p.m. Call one day in advance of your trip. Monday reservations should be made on the previous Friday.

Medical Appointments Trips Monday — Friday 2 p.m. to 5 p.m. Call two days in advance of your medical appointment. Please do not call before 2 p.m. If your medical appointment is on Monday you may schedule a trip on Thursday of the prior week between the hours of 2 p.m. and 5 p.m.

Standby Trips Monday — Friday 8 a.m. to 5 p.m. Call two hours in advance of your trip. If you wish to be picked up prior to 10 a.m., you may call between 3 p.m. and 5 p.m. on the day before your desired pick-up time. There is very limited availability for standby trips.

DAR Trip Service Hours

Monday — Friday 6:30 a.m. to 4:30 p.m.

Cancellations

Before you request a ride, please be sure of your pick-up times. If you are unable to ride as scheduled, please call your service provider to cancel your request as soon as possible. You are allowed no more than three cancellations per month. DAR cancellations received less than two hours before the scheduled pick-up time will be considered a No-Show.

No-Show Policy

A No-Show rider is one who places a request for service, but does not meet his or her ride within three minutes of the vehicle’s arrival or does not cancel the trip at least two hours before the scheduled pick-up. If you are a No-Show three times in a 30-day period, you will be advised that one more No-Show during the next 30 days will result in your suspension from the use of DAR service for 30 to 90 days.

Late DAR Vehicles

If the van or taxicab has not arrived 30 minutes after the scheduled pick-up time, please call your service provider. If at all possible, use a phone where you can still see if the vehicle is arriving.

Trip Denials

Unfortunately, Cityride has a limited number of trips available each day. We are expanding capacity with our taxicab partners, but it is still possible that Cityride will have to deny a DAR trip at the time slot you requested because it has been filled.

Group Trips

DAR offers special group trips along routes approved by the Department of Transportation from one or more locations to one single location with four or more passengers per trip. Return trips must be with the group at the designated time. Call Cityride for more details.

DAR Code of Conduct

In the interest of promoting a safe and pleasant journey for all those aboard, all passengers must abide by the LADOT DAR Code of Conduct. Any rider violating this code will be prohibited from using Cityride services. Deliberate violation of the Code of Conduct is cause for suspension from Cityride service and under certain circumstances expulsion and possible criminal prosecution.

We ask that courtesy be shown to drivers and fellow passengers at all times while aboard a Cityride van or taxicab. The following rules are designed for your safety and comfort:

Rider Code of Conduct
  • No passenger shall interfere with the safe operations of Cityride service.
  • Riders will always comply with the instruction of the driver regarding the Cityride vehicle’s operation and matters of safety.
  • Riders will remain seated while the Cityride vehicle is in motion.
  • Tipping is not allowed to any driver or Cityride staff (tipping is accepted on taxicab service).
  • Fares must be exact, as the driver cannot make change. Refusing to pay the proper fare is unlawful and can result in fines and/or rejection from the Cityride vehicle.
  • All payment for trips must be made prior to departure.
  • Smoking, drinking, or eating on the Cityride vehicle is prohibited.
  • Possession or consumption of illegal drugs is prohibited.
  • Possession of any article defined as a weapon including firearms, knives, and sharp objects are prohibited on the Cityride vehicle.
  • Passengers must respect their fellow passengers. Using vulgar and obscene language, harassing other passengers, shouting, and making abusive threats or actions toward drivers, passengers, or other Cityride staff is prohibited.
  • Riders must maintain good personal hygiene to not offend other riders. An individual whose bodily hygiene is so offensive as to create a nuisance to other riders may be denied passage.
  • Riders must wear appropriate clothing (shirt, pants, shorts, dress, and shoes) while riding.
  • Limit of three personal grocery-sized bags per passenger.
  • Large, bulky, or heavy items such as five-gallon water bottles or laundry bags, etc, are prohibited.
  • Bags of items for recycling or refuse are prohibited.
  • Pets and livestock are not allowed on the Cityride vehicle. Service animals may accompany riders with disabilities. Riders are responsible for their service animals.
  • When using smartphones, tablets, loudspeakers, and/or other sound equipment devices, an earpiece or headphone/headset shall be used. Volume levels of any device or headphone/headset must be kept at levels that is not heard by other riders or the driver.
  • Strollers, walkers, and shopping carts are not allowed on the Cityride vehicle unless they can be folded to size or stored in such a way that does not block the aisles and doorways.
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TAXICAB SERVICE

Cityride participants can book reduced cost, on-demand taxicab service, 24 hours a day, seven days a week. Simply call a franchised taxicab company, indicate your accessibility needs, and provide your Cityride Card and other payment method (if necessary).

The Cityride Card and subsidy is only accepted by City of Los Angeles permitted taxicab companies. Before boarding any taxicab please look for the official City of Los Angeles Department of Transportation Taxicab seal.

Taxicabs bearing this seal are insured, have trained drivers, and are regularly inspected by the City and participate in the Cityride subsidy program. Any taxicab without the seal cannot accept the Cityride Card for payment.

Service Hours

Taxicabs are available 24 hours a day, seven days a week.

Accessible Taxicabs

Cityride taxicab companies operatea fleet of ADA ramp or lift-equipped vans. Please ask about the availability of an accessible vehicle when making a reservation.

Fare Values for Taxicabs

Cityride participants can use up to $20 of fare value per trip for taxicab fare payment. The minimum charge is $4. You must pay all fare value over $20, including any tips, by using cash or credit card.

Image of City of LA Permitted Taxicab
  • $4 minimum fare value
  • $20 maximum fare value for each cityride card

Payment Process

  1. image of Cityride Card
    1. Swipe Cityride Card Twice

    The first swipe confirms you are an eligible Cityride participant with fare value. The second swipe authorizes the payment. Pay any remaining balance or tip with cash or credit card.

  2. Image of California Driver's License
    2. Show ID

    You will also need to show the driver a government-issued photo identification. The name on the identification must match the name on the Cityride Card.

  3. Image of receipt
    3. Collect Receipt

    At the end of your trip the printed receipt will show the total cost of your ride, the total fare value you paid and the balance remaining in your Cityride account.

Complaints

If you have a complaint about a franchised company, please call the Cityride Customer Service Number at (213, 310, 323, 818) 808-7433.

DASH BUS SERVICE

As a participant in the Cityride Program all rides on DASH buses are FREE. You will need to show the driver a government-issued photo identification and your Cityride Card. The name on the identification must match the name on the Cityride Card.

For more information about DASH schedules, route maps, days of service, and rider alerts, go to www.ladottransit.com/dash.

Image of DASH bus

SERVICE AREAS AND PROVIDERS

Taxicabs and DAR services are organized into three service areas throughout the City of Los Angeles. Use the map below to locate your service area and call the service providers listed for your area.

  1. San Fernando Valley – City of Los Angeles communities north of Mulholland Drive
  2. Westside-Central, Eastside-Central – City of Los Angeles communities south of Mulholland Drive and north of the Santa Monica Freeway
  3. Southwest-Crenshaw, Southeast-Watts, Harbor – City of Los Angeles communities south of the Santa Monica Freeway
Map of Service Areas

Service Area Provider Numbers

Area 1 San Fernando Valley
PROVIDER NAME PHONE NUMBER
Dial-A-Ride (818) 908-1901
Dial-A-Ride Cancellation (818) 904-9353
Taxicab Service
City Cab (818) 780-1000
United Taxi of San Fernando Valley (800) 290-5600
Area 2 Westside-Central, Eastside-Central
PROVIDER NAME PHONE NUMBER
Dial-A-Ride (323) 666-0895
Dial-A-Ride Cancellation (323) 666-0856
Taxicab Service
Yellow Cab (800) 652-8294
United Taxi of San Fernando Valley (800) 290-5600
Beverly Hills Cab (800) 273-6611
United Independent Taxi (800) 822-8294
Bell Cab (800) 666-6664
Checker Cab (800) 300-5007
Independent Taxi (800) 521-8294
City Cab (818) 780-1000
Area 3A Southwest-Crenshaw
PROVIDER NAME PHONE NUMBER
Dial-A-Ride (323) 290-2060
Dial-A-Ride Cancellation (323) 357-0154
Taxicab Service
Bell Cab (800) 666-6664
United Independent Taxi (800) 822-8294
Independent Taxi (800) 521-8294
Checker Cab (800) 300-5007
Yellow Cab (800) 652-8294
Beverly Hills Cab (800) 273-6611
Area 3B Southeast-Watts
PROVIDER NAME PHONE NUMBER
Dial-A-Ride (323) 563-5695
Dial-A-Ride Cancellation (323) 357-0154
Taxicab Service
Bell Cab (800) 666-6664
United Independent Taxi (800) 822-8294
Independent Taxi (800) 521-8294
Checker Cab (800) 300-5007
Yellow Cab (800) 652-8294
Area 3C Harbor
PROVIDER NAME PHONE NUMBER
Dial-A-Ride (323) 357-6308
Dial-A-Ride Cancellation (323) 357-0154
Taxicab Service
United Checker Cab (310) 834-1121

Los Angeles Unincorporated Areas

Residents of select Los Angeles County unincorporated areas are eligible to enroll in Cityride. Select Los Angeles County unincorporated areas include Marina Del Rey, Kagel Canyon, Topanga, and areas near Calabasas, Chatsworth, Carson, and Long Beach. The below maps show which unincorporated areas qualify. 

Please call the Service Area closest to you when scheduling a trip.

CITY OF LOS ANGELES MULTIPURPOSE SENIOR CENTERS (MPCs)

The City of Los Angeles Department of Aging (DOA) provides a Dial-A-Ride transportation service through their Multipurpose Center-based Paratransit Program. This program is an enhancement of the Cityride Dial-A-Ride service. For more information, call the Department of Aging at (213) 482-7252, TDD number: (213) 473-5990, Toll Free number: (800) 510-2020. You can also visit Department of Aging's website.

Emergency Fare Value

Multipurpose Senior Centers (MPCs) are authorized to provide $24 in Cityride fare value to qualified individuals who have a one-time immediate and emergency need for transportation. To find the MPC serving the area where you live, check the MPC List and the Service Area Map.

Multipurpose Senior Center (MPC) List

Area 1 San Fernando Valley
NAME & ADDRESS PHONE NUMBER
Bernardi MPC
6514 Sylmar Ave., Van Nuys, CA 91401
(818) 781-1101
Alicia Broadous – Duncan MPC
11300 Glenoaks Blvd., Pacoima, CA 91331
(818) 834-6100
Robert M. Wilkinson MPC
8956 Vanalden Ave., Northridge, CA 91324
(818) 756-7741
One Generation Senior Enrichment Center
18255 Victory Blvd., Reseda, CA 91335
(818) 705-2345
Sherman Oaks East Valley Adult Center
5056 Van Nuys Blvd., Sherman Oaks, CA 91403
(818) 981-1284
Area 2 Westside-Central, Eastside-Central
NAME & ADDRESS PHONE NUMBER
Felicia Mahood MPC
11338 Santa Monica Blvd., Los Angeles, CA 90025
(310) 479-4119
Freda Mohr MPC
6310 S. San Vicente Blvd., Suite 275, Los Angeles, CA 90048
(323) 937-5900
St. Barnabas Hollywood MPC
5170 W. Santa Monica Blvd., Los Angeles, CA 90029
(323) 957-2222
Mexican American Opportunity Foundation
2130 E. 1st St., Suite 2200, Los Angeles, CA 90033
(323) 526-9344
Single Room Occupancy (SRO) Corporation
1055 W. 7th St. Suite 3250, Los Angeles, CA 90017
(213) 229-9672
St. Barnabas MPC
675 S. Carondelet St., Los Angeles, CA 90057
(213) 388-4444
Area 3 Southwest-Crenshaw, Southeast-Watts, Harbor
NAME & ADDRESS PHONE NUMBER
People Coordinated Services – West Adams MPC
2528 West Blvd., Los Angeles, CA 90016
(323) 735-5799
Bradley MPC
10957 S. Central Ave., Los Angeles, CA 90059
(323) 346-7356
Theresa Lindsay MPC
429 E. 42nd Place, Los Angeles, CA 90011
(323) 846-1920
Wilmington Jaycees Foundation, Inc.
1371 N. Eubank Ave. (Banning Park), Wilmington, CA 90744
(310) 518-4533
People Coordinated Services – Southwestern MPC
5133 S. Crenshaw Blvd., Los Angeles, CA 90043
(323) 294-5226

HOW TO REACH US

For general information, or if your fare value has not posted to your Cityride account after 10 business days from the date your order was placed, call Cityride. We look forward to serving you.

Online: ladottransit.com/cityride

By Phone: (213, 310, 323, or 818) area codes 808-RIDE (808-7433) TDD Number for Hearing Impaired (800) 559-1950

Cityride Dial-A-Ride (DAR) & Taxicab Service Complaints: (213, 310, 232, or 818) area codes 808-RIDE (808-7433)

Account Balance Online: https://farepayments.cityride.net/balance

By Mail: Cityride P.O. Box 866003 Los Angeles, CA 90086

Lost and Found: (818) 361-0179 Ext. 2

More Information: For more information on LADOT Transit services, including Cityride, Commuter Express, and DASH go to www. ladottransit.com

If you used Access Services as your provider and would like to reach their complaint system, please visit the ACCESS website.
Contact LADOT Transit